Terms & Conditions

These Terms and Conditions apply to all services provided by Douglas Wright Group Pty Ltd (“DWG”, “we”, “us”, “our”). By engaging our services, signing a service agreement, or allowing work to commence, the Customer agrees to be bound by these Terms and Conditions.

These Terms override any Customer terms unless agreed in writing by DWG.

1. Definitions

DWG / The Company – Douglas Wright Group Pty Ltd
Customer – Any individual or organisation receiving services from DWG
Services – Cleaning and associated services provided by DWG
Goods – Any consumables or materials supplied for service delivery

2. Contract Term & Service Agreement

  • Services are provided on an ongoing basis unless otherwise agreed in writing

  • Either party may terminate with 30 days’ written notice

  • Contracts automatically renew unless notice is provided within the required period

  • No credits apply for closures, shutdown periods, or unused service days (including Christmas, Easter, or public holidays)

  • Public holiday services are excluded unless specifically agreed

  • Additional services outside scope will be charged separately

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3. Pricing & Fee Adjustments

  • Pricing is typically annualised and invoiced in 12 equal monthly payments

  • All prices are exclusive of GST unless stated otherwise

  • DWG reserves the right to apply annual CPI increases

  • Fees may be adjusted if scope, access conditions, or service requirements change

  • Any changes will be communicated in writing following consultation

4. Invoicing & Payment Terms

  • Invoices are issued monthly in arrears unless otherwise agreed

  • Payment terms are strictly 14 days from invoice date

  • No deductions, withholding, or short payments are permitted without written agreement

  • Late payments may incur a fee of up to 15% of the overdue amount

  • DWG may recover all debt collection and legal costs on a full indemnity basis

  • Accounts enquiries: accounts@douglaswright.com.au

5. Payment Methods & Fees

  • Accepted payments: Direct deposit (and cheque if applicable)

  • Dishonoured cheques incur a $60 administration fee per cheque

  • All fees are subject to GST

6. Cancellation of Service

  • Either party may cancel with thirty days written notice, or payment in lieu

  • All outstanding amounts become immediately due upon termination

  • Upon full payment, any Customer property held by DWG will be returned

7. Service Issues & Claims

  • Any service issues or complaints must be reported in writing within 24 hours

  • DWG will assess and, where appropriate, rectify issues in a timely manner

8. Force Majeure

DWG is not liable for failure or delay caused by circumstances beyond its control, including but not limited to:

  • Natural disasters

  • Fire, flood, storms

  • Industrial action

  • Security or access restrictions

  • Site closure or client operational changes

  • Acts of government or law enforcement

Services may be suspended during such events without liability, and payment remains due for services provided or scheduled.

9. Liability & Insurance

  • DWG staff and subcontractors are covered by Public Liability Insurance

  • DWG is not responsible for indirect, incidental, or consequential loss

  • Any alleged damage must be reported in writing within 24 hours

  • Liability is limited to the extent permitted by Australian law

10. Access & Customer Responsibilities

The Customer agrees to:

  • Provide safe and timely access to premises (keys, cards, codes, etc.)

  • Inform DWG of restricted areas or special instructions in writing

  • Notify DWG of any operational changes (hours, access, site rules)

  • Report incidents or damage within 24 hours

  • Ensure all provided information is accurate and up to date

  • Settle invoices by due date

DWG is not liable for issues arising from incomplete or inaccurate instructions.

11. Change of Ownership

The Customer remains liable for all outstanding accounts until DWG is notified in writing of any change in ownership or management.

12. Change of Staff

DWG reserves the right to assign or replace cleaning staff or subcontractors as required to maintain service delivery standards.

13. Non-Solicitation (Staff Protection Clause)

The Customer agrees not to directly or indirectly engage or employ any DWG employee or subcontractor during the contract and for 12 months after termination.

If breached, the Customer agrees to pay a penalty equal to three (3) months’ contract value per person engaged, unless written consent is provided by DWG.

14. Data Protection & Confidentiality

  • DWG maintains strict confidentiality of all Customer information

  • Information is not shared with third parties except where required by law

  • Disclosure may occur where required by courts, warrants, or law enforcement investigations

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of NSW courts.

16. DWG Commitments

DWG agrees to:

  • Deliver services professionally and consistently

  • Comply with all applicable laws and regulations

  • Maintain courteous conduct by all staff

  • Protect the security and confidentiality of Customer sites

  • Undertake quality assurance inspections where required

17. Entire Agreement

These Terms represent the full agreement between DWG and the Customer and replace all prior discussions or agreements unless confirmed in writing.

18. Acceptance

By engaging DWG services, signing an agreement, or allowing work to proceed, the Customer confirms they have read, understood, and accepted these Terms and Conditions.

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